page content lost and reverted to a different page
We have page that the content has been swapped out for a different page. I'm not sure how to describe it, but we had a page with some content and duplicated that page, and the content of the original is now the content of a different page. Let me know if you need more info to help troubleshoot.
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2 Posted by Rich on 23 Aug, 2010 03:35 PM
Which page has the incorrect content and which page was duplicated? Is the incorrect content an old version of the content from the same page? Or is the content from a different page?
3 Posted by Brett Winklesky on 23 Aug, 2010 04:11 PM
The page with "Road To Healthy Sleep" has the incorrect content. Here the content that should be there...
http://www.healthysleep.com/road-to-healthy-sleep.php
The duplicate page is "Road to Healthy Sleep C", and the content that is now in the original page (Road to Healthy Sleep) is "Road to Healthy Sleep B". So, somehow the content from page B is now in the original.
I'm not positive this was a result of the duplication process, but I just noticed the pages content was changed without any intervention from us.
Let me know if you hae any questions.
Thanks,
BW
-----Original Message-----
From: Rich [mailto:***@tenderapp.com]
Sent: Monday, August 23, 2010 9:37 AM
To: Brett Winklesky
Subject: Re: page content lost and reverted to a different page [Report a Problem]
Support Staff 4 Posted by Colleen on 23 Aug, 2010 04:18 PM
I am confused because preview of the "Road to Healthy Sleep" and http://www.healthysleep.com/road-to-healthy-sleep.php look the same to me. Could someone have fixed it already? Or is the difference so subtle that I am not seeing it?
5 Posted by Brett Winklesky on 23 Aug, 2010 04:23 PM
I'm still seeing a different page. The differences are subtle. One has a photo of a guy sleeping with his mouth open and the other one doesn't. Otherwise they are pretty much the same.
Thanks,
BW
-----Original Message-----
From: Colleen [mailto:***@tenderapp.com]
Sent: Monday, August 23, 2010 10:21 AM
To: Brett Winklesky
Subject: Re: page content lost and reverted to a different page [Report a Problem]
Support Staff 6 Posted by Colleen on 23 Aug, 2010 04:33 PM
I show both have the photo. Which one are you seeing that does not? If it is the published page, you may have it cached in your browser. Did it have the photo before you cloned the page? Or is that the content that appeared after you cloned it?
7 Posted by Brett Winklesky on 02 Sep, 2010 05:28 PM
Also, another thing I just noticed is that the page in question doesn't have a way to edit the content area. Any thoughts as to what happened?
Thanks,
BW
-----Original Message-----
From: Colleen [mailto:***@tenderapp.com]
Sent: Monday, August 23, 2010 10:36 AM
To: Brett Winklesky
Subject: Re: page content lost and reverted to a different page [Report a Problem]
8 Posted by Brett Winklesky on 02 Sep, 2010 05:32 PM
Hi-
I haven't heard any response on this... Any ideas?
Thanks,
BW
-----Original Message-----
From: Colleen [mailto:***@tenderapp.com]
Sent: Monday, August 23, 2010 10:36 AM
To: Brett Winklesky
Subject: Re: page content lost and reverted to a different page [Report a Problem]
Support Staff 9 Posted by Brett on 02 Sep, 2010 05:53 PM
We've been waiting on a response to the questions Colleen posted. Here they are again for your convenience:
"I show both have the photo. Which one are you seeing that does not? If it is the published page, you may have it cached in your browser. Did it have the photo before you cloned the page? Or is that the content that appeared after you cloned it?"
10 Posted by Brett Winklesky on 02 Sep, 2010 06:03 PM
I responded to her question, but here's a better explanation I hope....
The "original" should look like in Tweak:
http://www.healthysleep.com/road-to-healthy-sleep.php
As you can see it's actually this page content:
http://www.healthysleep.com/road-to-healthy-sleep-b.php
Also, you'll notice the content editing capabilities are missing on the original page.
Thanks,
BW
-----Original Message-----
From: Brett [mailto:***@tenderapp.com]
Sent: Thursday, September 02, 2010 11:56 AM
To: Brett Winklesky
Subject: Re: page content lost and reverted to a different page [Report a Problem]
Support Staff 11 Posted by Brett on 02 Sep, 2010 06:10 PM
We don't show a response so thank you for resending this explanation. We'll look into this and get back to you.
Support Staff 12 Posted by Brett on 02 Sep, 2010 11:35 PM
Brett,
We've discovered that the content isn't switched after all. You have GWO (Google Website Optimizer) code installed on those pages which means that the GWO JavaScript is replacing the content for you.
I'm not sure why it's disabling editing capabilities, but we'll look into that. Something with GWO's JS is interfering with our own JS. We'll see if we can find a way to prevent that from happening.
I'm not sure how to tell you to work around the GWO issue where it's changing the content for you even within preview mode. It's doing what it is supposed to do, but it makes it impossible to view the other versions. For now you might have to remove the GWO code while you edit and then put it back in.
We'll see if we can think up any other solutions.
Brett closed this discussion on 14 Oct, 2010 03:03 PM.