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Strange Characters Appear in Updated Copy

evansville

05 May, 2010 05:48 PM via web

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On April 30, Colleen posted the following regarding how to fix strange characters in recently updated copy..

"This is caused by our recent update which changes all content to utf8. You can fix this easily by opening your html template files and saving them so they also get changed to utf8. This will dirty all of your pages and you will need to republish them. "

I've tried to figure out how to change this, but I'm not sure what to change in the template files.

1. 2 Posted by evansville on 05 May, 2010 05:55 PM

   

   Just read the article posted yesterday. We use Firefox 3.0. If we need to switch, that would be fine.
   

   Thank you!!

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2. Support Staff 3 Posted by Brett on 05 May, 2010 06:08 PM

   

   I'm happy to help you out with this issue! To be sure I understand, are you experiencing the issue where strange characters appear as you edit pages of your site?

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3. 4 Posted by evansville on 05 May, 2010 06:40 PM

   

   Yes. The pages appear fine as I'm editing, but when I publish, the characters are there. When I go in and delete them and republish, they come back.

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4. Support Staff 5 Posted by Brett on 05 May, 2010 06:46 PM

   

   OK, that clarifies the issue. I'm going to switch you to our newer Javascript editor. The Java editor is no longer supported. More information on why is available here:

   http://support.cmspath.com/faqs/editing-content-2/elj-editor-problems

   I'll also convert your templates over to use UTF-8. Hold tight and we'll get this done right away for you.

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5. Support Staff 6 Posted by Brett on 05 May, 2010 07:00 PM

   

   The editor has been upgraded which should prevent those characters from being inserted into your content now. Let us know if you need any help removing the characters from the pages where they were appearing.

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6. 7 Posted by evansville on 05 May, 2010 07:06 PM

   

   Thanks so much for your help with this, Brett!

   I'll be back if I have any additional issues.

   Susan Washburn
   Evansville Museum

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7. Support Staff 8 Posted by Brett on 05 May, 2010 07:11 PM

   

   Happy to help!

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8. Brett closed this discussion on 05 May, 2010 07:11 PM.

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